Answers about creating ads, billing and credits, the AI CMO, social autopilot, and integrations. Can't find it? The team is one message away.
Reach the Larven team for account, billing, onboarding, or technical questions.
Overview of Larven: AI-generated image and video ads, an AI CMO that runs your Meta campaigns, and a social autopilot for organic posting.
Add products one by one with URL scraping, or bulk import from CSV, XLSX, or Google Sheets.
All finished videos and images are in the Library; single clips live under Library → Video Clips.
First check the selected organization and brand, most views are scoped to the active brand. Then refresh, then contact support.
Live chat in the dashboard, email [email protected], a bookable 20-minute call, and a shared Slack channel on Pro.
What Starter, Pro, and yearly plans include: monthly credits, brand and team limits, and AI CMO fees.
The Starter trial is 3 days free with 500 credits (plus 500 more for completing onboarding). The plan price is billed automatically when the trial ends unless you cancel first. Your exact trial end date is shown at checkout and in Settings → Billing.
Cancel in Settings → Billing → Manage Subscription. You keep access until the end of the paid period, and you can undo the cancellation before it takes effect.
Refunds are available within 3 calendar days of a charge. After 3 days payments are non-refundable. Credit top-ups are non-refundable.
What Larven charges are for: subscription renewals, credit top-ups, and, only if you use the AI CMO, ad-spend budget or the platform fee.
Download invoices as PDFs from Settings → Billing. Receipts are also emailed to your billing email after each payment.
Larven accepts Visa, Mastercard, and American Express via Stripe. Prepaid cards are not supported for subscriptions.
Where to enter promo codes, how first-month discounts work, and what to do when a code doesn't apply.
Upgrades take effect immediately with a prorated charge and instant credits; downgrades take effect at the next billing cycle.
Subscription credits renew monthly and expire at the end of each billing period; top-up credits never expire and are spent after subscription credits.
Per-feature credit costs on Starter and Pro: images 5/3, video clips 80, full video ads 150, video edits and translations priced per second.
Settings → Credits shows your subscription and top-up balances plus a full usage history of every deduction, grant, and refund.
Yes. Credits are held when a job starts and automatically returned if it fails. Duration-priced jobs settle to the actual output length. Generations that complete are not refunded.
Complete onboarding for a 500-credit bonus, get 20 credits for rating a video, and watch for review/social promotions.
Use the Create wizard: pick image or video, choose the ad type, select products, optionally steer with a Scene Guideline, and generate.
The Scene Guideline field is the most effective way to control style, setting, and product placement, and to prevent AI mistakes.
The 15-second cap applies during the free trial only. On an active subscription there is no video length limitation.
Re-edit the clips in the Video Editor for free-form fixes, or use Recreate with an updated Scene Guideline (priced per second) for a new version.
Select clips in Library → Video Clips and open the Video Editor to order scenes, skip bad ones, and add a voiceover.
Generate ads in almost any language, set default languages per brand, and translate existing videos with right-click → Translate.
Practical fixes for typical AI issues: steer with Scene Guidelines, skip bad clips in the editor, simplify wording for voiceovers.
Expand your brand description, use Scene Guidelines, switch ad types, and clone competitor ads for fresh angles.
Auto-discover competitors, browse their live ads, and click Recreate to generate your own version of any ad.
An autopilot for Meta ads: it creates a campaign, tests new creatives and audiences daily, and reallocates budget toward what performs.
Choose your own Meta ad account or Larven's managed account, sort out the pixel (Larven's pixel works if you don't have one), set a budget of at least €20/day.
Own ad account: Meta bills the ad spend; Larven's platform fee is 12% on Starter and 0% on Pro. Managed account: Larven bills the ad budget plus a 12% fee on every plan, and your balance shows the ad budget only.
The three automatic pause causes: Meta connection lost (reconnect), the linked promotion ended, or the daily budget charge failed.
Realistic timelines (1-2 weeks of learning at €20+/day) and the checklist: tracking, landing page, offer, budget, creative rotation.
Connect via Settings → Meta with an account that has admin access to the Business Manager and ad account; how to handle security checks and reconnects.
Create offers with a title, details, and dates, the AI CMO factors them into creatives and scheduling for that period.
Larven caches your Meta Pages, Instagram accounts, and Pixels for up to 12 hours; use the sync buttons in Settings → Meta to refresh them instantly.
Connect Facebook, Instagram, TikTok, YouTube, LinkedIn and more per brand under Social → Accounts via a secure login flow.
Platform tokens expire periodically or after password/security changes. Reconnect from Social → Accounts; scheduled posts resume after.
With auto-publish off, posts wait for your approval; with it on, the AI publishes on schedule. Times follow the brand's timezone.
Most failures are expired connections or platform rules (video format/length, missing permissions). How to diagnose and reschedule.
Edit any planned post's text and media, regenerate posts you don't like, and steer future content by updating your brand voice.
No, once live, posts must be deleted on the social platform itself. Use the approval queue to prevent unwanted posts.
Connect your Shopify store to sync products automatically and feed store performance into the AI CMO.
Connect your TikTok ad account under Settings → TikTok. Larven landing pages include TikTok event tracking automatically.
Organizations contain brands and team members. Starter allows 3 brands and 5 members; Pro is unlimited. Admins manage billing and members.
Check whether you signed up with Google or email+password, and which email address you used. Password reset and support lookup options.
Cancel the subscription first, then delete the organization from settings (admin only). Deletion is permanent and removes all content.
Email [email protected] for support with setup, troubleshooting, or rollout questions.