Generative AI occasionally gets things wrong. The effective fixes:
- Product looks wrong / doesn't appear: make sure the product has clear, high-resolution images; then add a Scene Guideline like "product clearly visible, label facing camera". If one scene in a multi-scene video is bad, remove just that clip in the Video Editor instead of regenerating.
- Hands / anatomy artifacts: add "avoid showing hands" (or "product only, no people") to the Scene Guideline, or replace the affected clip.
- Mispronounced words in the voiceover: brand names and rare words trip up text-to-speech. Rewrite the script with simpler or phonetic wording and regenerate the voiceover in the editor, cheaper than recreating the video.
- Off-brand style: expand your brand description in Settings → Brands (tone of voice, audience, what makes you different), every generation reads it.
If a generation is unusable due to an obvious AI failure, message support, we typically refund the credits or regenerate for free.