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Credits

A generation failed, do I get my credits back?

Yes. Credits are held when a job starts and automatically returned if it fails. Duration-priced jobs settle to the actual output length. Generations that complete are not refunded.

Yes, automatically. Credits are deducted when a generation starts; if the job fails, the deduction is reversed to the same credit pool it came from. You'll see both the deduction and the refund in Settings → Credits.

Also good to know:

  • Jobs priced per second (video recreate, autopilot videos) settle to the actual output duration after rendering, if the result is shorter than estimated, the difference is returned.
  • Occasionally an upstream AI model has an outage; generations fail more often during those windows and all credits flow back automatically. If failures persist for more than an hour, ping us in chat.
  • If a generation succeeded but you don't like the result (wrong product, broken visuals, not the style you wanted), the credits are not refunded, the generation ran and consumed AI compute. Generative AI doesn't hit every time; steering the next attempt is how you get there. See Fixing common AI errors for what to change before regenerating.

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