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AI CMO & Meta ads

Connecting Meta: requirements and troubleshooting

Connect via Settings → Meta with an account that has admin access to the Business Manager and ad account; how to handle security checks and reconnects.

Connect your Meta assets under Settings → your organization → Meta and complete the Meta login flow. For everything to work you need:

  • Admin role on the Business Manager that owns the ad account and Facebook page,
  • The ad account and page selected during the connect flow,
  • An ad account in good standing (no Meta policy restrictions) with a valid payment method on Meta's side.

Common issues:

  • Meta asks for a security check / two-factor confirmation during connect: complete it in the Meta window, then retry. This is Meta verifying you, not Larven.
  • Connection worked but later stopped (campaign paused, sync errors): tokens expire after password changes or security events. Just reconnect from the same Settings page, your campaigns and history are preserved.
  • "Not admin" errors during setup: ask the Business Manager owner to grant your Meta user admin on the BM and ad account, or connect with the owner's account.

Still stuck? Send a screenshot of the error in chat, Meta permission puzzles are our daily bread.

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